These Terms of Use (the “Agreement”) are an agreement between (“ALAAN” or “us” or “our”) and you (“User” or “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the products and services made available by ALAAN and Alaan.ly website (collectively, the “services”). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services. 

Use of the Services is also governed by the following policies, which are incorporated by reference. By using the services, you also agree to the terms of the following policies. 

Additional terms may also be applied to certain services and are incorporated by reference herein as applicable. For example, if you registered a domain name with us, then the Domain Registration Agreement will also be applicable to you and would be incorporated herein. 

By registering for or using the Services, you represent and warrant that: 

Our Support Team will make every effort to help you in moving your website, Application, Database or VPS to us. We do not make any guarantees regarding the availability, possibility, or time required to complete an environment transference. Each provider is configured differently, and some providers save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all data. In some cases, we may not be able to assist you in transferring data from an old provider. 

An Account Owner shall have the authority to perform the following functions in respect of an Account created by them: 

A free trial period enables you to test the ALAAN services and features before taking any decisions with limited resources. 

We do not make refunds or issue credits relating to partial calendar months of Service not consumed at the point of termination or suspension of an account. Service is provided on a calendar month basis and billed once per calendar month in advance (unless separate terms have been agreed by us in writing) for that entire calendar month. 

Your Account will be locked at our discretion if fees are due in respect of the mentioned period in invoice for which Service has been enjoyed, however caused. If your Account is placed in suspension, it will remain functional, but your application will be suspended and stop being available, and you will be denied access until we have received payment of Fees due. Suspended Accounts will be deleted from our systems after 30 days have elapsed from suspension of an Account. 

It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transference, electronic checks, or any other payment method. ALAAN may report any such misuse or fraudulent use, as determined in ALAAN sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies. 

You have fourteen (14) days to dispute any charge or payment processed by ALAAN. If you have any questions concerning a charge on your account, please reach out to our billing department for assistance. 

ALAAN has an undergoing project to comply with the Payment Card Industry Security Standard (PCI DSS) regarding the collection and processing of our customer’s data and billing information. However, you are solely responsible for the security of the data and billing information on your User Website. ALAAN does not monitor User Websites for PCI compliance and we are not able to verify whether a User Website complies with the PCI Standard. 

Subscriber may cancel his/her Account at any time. You are responsible for properly cancelling your Account by notifying us via links contained with the account management section of the Website. We shall not act upon telephone or requests to close by facsimile or email. We reserve the right to not cancel any Account until we are satisfied that the request is genuine and issued by an authorized source. Upon cancellation, your Account shall be immediately deleted from our systems, and you shall not be charged again. Please be aware that we may for a time retain residual information in backup and/or archive files of our database. Please note any requested account have unpaid amount must be clear before cancel the service and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation. 

We may at our sole discretion cancel the Service and terminate any agreement and suspend use and access to any Account or User account at any time, without notice. However, we shall issue notice to you of suspension, although successful delivery of such a notice (which shall be in writing and in electronic form), shall have no bearing as to the validity of suspension. Examples (not restricted) of circumstances which will result in cancellation of an Account are: 

Once cancelled or terminated, under no circumstances are Accounts re-activated. A new Account may be opened, subject to satisfactory completion of authorization routines set in place and adopted by us. 

Uptime guarantee for all ALAAN Services is 99%, this uptime guarantee does not apply to planned maintenance. In case has a physical downtime that falls short of the 99% uptime guarantee, you may receive one (1) month of credit on your account, the approval of any credit is at the sole discretion of ALAAN, it may be dependent upon the justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system which may differ from the uptime reported by other individual services. To request credit, please send an email to [email protected] to create a support ticket to our Billing department with justification [within thirty (30) days of the month for which credit is requested]. 

As all our data center Services are used for productive workload, data backups are replicated across to the location (every 24 Hrs.), This assures that all customer data is safe with us, even in case of an unforeseen disaster. 

By default, our backup data retention policy is set to 3 days. Customers who need longer retention periods have the option to create their own, more granular backups at the OS/Application level. 

We shall not be liable to you or any third party, firm or entity for any failure of performance under applicable Terms of Use, if such failure is due to any cause or causes including, but not limited to strikes, riots, vandalism, fires, inclement weather, third-party provider outages, cable cuts, power crisis shortages, national emergencies, lockouts, work stoppages, shortages, breaches or delays, acts of terrorism, and floods, or other similar occurrences; any law, order, regulation, direction, action or request of any government (including state and local governmental agency, department, commission, court, bureau, corporation or other instrumentality of any one or more of said governments). 

You understand that: 

To ensure that the Service and/or the Website meets the needs of the user and to ensure proper operation of Accounts in accordance with these terms, we may monitor and record user activities on our website. All recordings shall remain our property and will not be disclosed to any third party, unless we are required to do so by applicable law. You accept that we are under no obligation to monitor your access to or use of the Service and/or the Website. Use of Account names and passwords or any User account names and passwords are accepted as conclusive evidence that you have authority to access the Service. You acknowledge that such passwords are unique to you. 

We reserve the right to modify, alter, discontinue (temporarily or permanently) the Service or any part of it with or without notice. 

You understand and agrees that interruptions to the Service may occur due to scheduled maintenance and repair by us, or by strikes, riots, vandalism, fires, inclement weather, third-party provider outages, cable cuts, power crisis shortages, acts of terrorism, and or uncontrollable any natural disaster, or other causes beyond our control, as defined by standard practices in the industry. 

You understand that we make use of services provided by third party vendors to provide the necessary hardware, software and networks required to run the Service, the operation of which we exercise no control. You understand that the processing of the Service may be subject to changes in order to adapt to connecting networks and that your data or data of use to you may be transferred in an unencrypted form and thus subject to vulnerability from circumstances beyond our control. 

The service is provided on an “as is” and “as available” basis, without any warranties (whether expressed, implied by statute custom or usage). Relating to information contained on our website, including but not limited to, the implied warranties fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance. All implied warranties, including warranties of fitness for purpose, merchantability, correctness, completeness, currency, or otherwise are disclaimed to the fullest extent permissible by laws. We do not represent or warrant that the service will meet any of your expectations or requirements, nor that the services will be provided securely, without errors or be uninterrupted. ALAAN warrant that the operations of the software or the services will be error-free or uninterrupted. Neither the software nor the services are designed or intended for the risk activities. 

Nothing herein shall limit either party’s liability for death, personal injury, fraud or fraudulent misrepresentation. To the maximum extent permitted by applicable law, ALAAN may be held liable under this agreement for more than the amount paid by customer to ALAAN under this agreement during the twelve months prior to the event giving rise to liability. 

Cookies may be sent from our web site to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. Cookies are used to measure site usage and related information. 

All user-related information collected by us shall always remain strictly confidential. We do not share, disclose or sell such information unless we are required to do so by applicable law, although we may share User Originated Data to other entities in which we have a business interest. However, we reserve the right to co-operate with any law enforcement authority in prosecuting Users who violate Terms of Use or in circumstances. Where we are obliged to co-operate with a competent law enforcement authority. 

We have taken reasonable steps to ensure that there are appropriate security measures in place to protect your information. 

By using the Service and/or the Website you agree that we may communicate to your information on the services we provide. You may request not to receive this information at any time. 

If links exist, we shall not be held responsible for linked sites or their contents. We are not responsible for the actions, content or privacy policies of those websites to which our website may link. Such sites are subject to their own terms, conditions and privacy policies. 

The Terms of Use constitute the entire agreement between you and us and govern your use of the Service and the Website, superseding any prior agreements between you and us whether written or oral (including, but not limited to, any prior versions of the Terms of Use). 

The trademarks, service marks and logos used and displayed by the Service are registered and unregistered trademarks and service marks of ALAAN company. You are not granted, expressly or by implication, estoppel or otherwise, any license or right to use any trademark, service mark or logo used or displayed on our website, without the express written permission of ALAAN company.